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chatdeal support bundle

Suggested companies are based on peoples browsing tendencies. As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. ChatDeal Service Team. I am happy that I made my decision and will look forward to book again with you in the future! Meal Selection Read More Seat Selection Read More Special Assistance at the Airport I don't know how the company could get an average rating of 4.5 on Trustpilot, whereas it got an average of 1 or two elsewhere. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. Well guide you through the process. Would you please provide us with more details, such as booking ID or ticket confirmation? But the more people who know about this scamming company the better. Dear Terry, For further refund inquiry and assistance, we invite you to reach out to AA directly.Looking forward to serving you again in the future.Kind Regards,ChatDeal Team. Best Regards, The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. What a scam! Hands down the worst travel experience period. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It's probably one person hired by Kayak to scam travellers. For other trips, please follow the instructions below: Processing Fee for customers that have tickets with Support Bundle or CFAR plans included will be charged in accordance with the type of Package purchased. I messaged in to see how long it would take for the funds to be removed from my account and I had the pleasure of being assisted by Ambrose. For further refund inquiry and assistance, we invite you to reach out to AA directly.Looking forward to serving you again in the future.Kind Regards,ChatDeal Team. The customer service for this place is horrible. Amazing feedback! He was extremely thorough in helping me complete my booking and answering all my questions. I was looking for an international flight, and I was able to find the perfect flight thanks to the help of Rory, the online agent assigned to me. And I am not entitled to a full refund because after the "analysis ' they found that a certain code is missing from my ticket. Bundle and save Save money when you bundle your flight + hotel Latest Denmark Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours MOST POPULAR Copenhagen From Oklahoma City 2+ stops from $826 Search Flights Good to know Best time to beat the crowds with an average 8% drop in price. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. Faithfully yours,ChatDeal Team. Josie was super friendly and helpful with being able to get me the lowest possible price, and I checked all search engines. She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. Yes No. Looking forward to speaking with you soon. Lufthansa will not honor the "confirmed" tickets they sent me. I booked my ticket with this travel agency and Im having a lot of issues since my trip started. Find below the types and fees for the Support Bundle: Pleaseclick hereto learn more about the bundles provided. Hope you enjoyed booking with Kyra. Thank you for giving us the chance to assist you with your travel needs!Kind regards,ChatDeal Service Team. Please email us at investigation@chatdeal.com A piece of advise for whoever read this: Save some money and buy your tickets directly with the airline or try to find a more honest travel agency, definitely not this one. Find out how we combat fake reviews. Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. For more information about the command, view its help information. Book easily, Fly anywhere! Kind Regards,Chatdeal Service Team. Go direct to your airline to purchase tickets. Have more questions? Dear Randal,Thank you for leaving such a nice review. Chatdeal never responded to my refund request. Here are 8 tips for writing great reviews. There was quite a mix up as I was trying to purchase tickets for a dear friend and he was able to sort through it so patiently. Changes, Cancellations & Refunds Archives - Chatdeal Support Flights Contact Us Help & Customer Service Categories At the airport 3 Baggage 5 Booking a Flight 8 Bundles and Additional Services 6 Changes, Cancellations & Refunds 9 Documents 2 Passenger details 6 Special Services 4 Chatdeal Help Center Changes, Cancellations & Refunds Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Booked on June 1,2022. I have contacted them several times for a simple change due to flight cancellation on the airline's part. Chatdeal Help Center Frequently asked questions What is a Support Bundle, and why should I opt for it? Yours sincerely,Chatdeal Team, Horrible experience. Found out about cancellation by checking directly with airline. Round-trip. Well automatically check for price drops 72 hours after you book. I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. Changes, Cancellations & Refunds 9 . The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. I have not been able to speak to any supervisors and only got the names. I absolutely would not use this service. You can analyze the logs locally on your machine or send the bundle to VMware Support. Possibly the worst customer service ever. Dear Siobhan,Thank you for your feedback! Changes, Cancellations & Refunds 9 . Faithfully Yours,Chatdeal Team. Please improve the foods quality. Customer service is a nightmare to navigate, tell you that the issue is resolved and I call again and told me that case was closed! The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. The people are polite (even when I am not) but incompetent. Attempted to email original agent, that bounced. Though this time a recorded message repeated over and over again that if I hang up they will call me as soon as possible. I was assisted by Amber who was very kind and helpful. Dear Karla, Helpful, responsive, and amazingly persistent, even when I myself was about to give up. my ticket paid off by the way. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. So what can i do ? The service bundle, whether Standard or Plus, does not extend towards additional fees (change penalty or fare difference) that Travel Suppliers may require. It will worth your money and time! ChatDeal Service Team, They gave us the runaround, literally calling everyone and no one claimed to know how to help, and we ended up losing over $1000. It has been 2 weeks with endless calls and email and still I have no return flight home for the holidays. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. I thought that KAYAK was better than that. 5 0 It sucks! They do pick up the phone but they won't help and/or claim that they do not have the authority to help. KAYAK Help Center Frequently asked questions. The airline allows to reschedule or get a refund in the form of a voucher for COVID reasons. Dear Taylor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Ambrose.Faithfully Yours,Chatdeal Team. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. (888) 839-0189. Here are 8 tips for writing great reviews. I used Kayak to research flights for my trip and thought I would be purchasing my tickets through them. Thank you Celia!! Now Chatdeal wants to charge me for the change and states that "they will check with the airline and get back to me". 7 out of 7 found this helpful. Our dedicated staff will be pleased to learn of your high praise. They need to revamp their operations plan. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! We apologize for the difficulties encountered with your reservation. She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. Please email us at investigation@chatdeal.com Kind regards, And other attempts to email Customer Service. Special Services 4 . Yours sincerely, 2023 Trustpilot, Inc. All rights reserved. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I definitely will go back to ChatDeal next time.. Date of experience: 26 January 2023. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Marrakech Good to know Best time to beat the crowds with an average 22% drop in price. Special Services 4 . BBB Business Profiles are provided solely to assist you in exercising your own best judgment. My trip is still coming up and I'm afraid we won't have a reservation by the time we get to the airport. Back to Help & Customer Service Special Services. ChatDeal Service Team. Dear Phuc, When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Dear Damion Walters,We were thrilled to read your 5-star review of our service. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. New York, NY 10018-9852. We apologize for the difficulties encountered with your reservation. We wish you a pleasant journey. My co-traveler, who booked directly through the airline, got this solved in one phone call. Chatdeal Team. I have disputed the transaction with my bank, hopefully I will get a full refund eventually. Cheap prices are no worth it if you have to deal with this stress. BBB Business Profiles generally cover a three-year reporting period. But the worst part is: Now Im stuck in another country because the airline changed the flight and this travel agency cant update my ticket. Please email us at investigation@chatdeal.com We hope to serve you in the future under better circumstances. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. Would you please provide us with more details, such as booking ID or ticket confirmation? Dont use this website.will never use it again!! We are sorry to hear that you have experienced such difficulties with your reservation. price over the last 2 weeks) ChatDeal did not contact me in the 24-48 hours as promised. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. We value our customer's opinions and would like to thank you for bringing this to our attention. Thank you!! She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. Verification can help ensure real people write reviews about real companies. Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. Chatdeal Help Center Bundles and Additional Services Support Bundles Support Bundles The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. Passenger details 6 . Changes, Cancellations & Refunds 9 . Our dedicated staff will be pleased to learn of your high praise. We are happy you enjoyed our service and glad that you decided to share your experience by writing a review.Sincerely Yours,ChatDeal. Which I hav yet to be informed of from ChatDeal. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. Passenger details 6 . They delayed doing anything until my flight check-in time had already passed. Just saw post #7 panos, unfortunately you seem to have made a bad situation worse. They are thieves and liars. Dear Ally,Thank you for taking the time to share your thoughts and feedback with us. Visit Website. Kind regards, It allows you to make the required changes without paying extra fees for processing these requests. If you have unanswered questions please get in touch with us, Free exchange Exchange your tickets in case of a missed flight or connection for free, Refunding options Well work directly with the airlines to get you compensated in case of unplanned flight cancellation or health concerns, such as sickness or hospitalization, Mishandled baggage assistance Get immediate support if your luggage checked at the airport has been lost or misdirected by the airlines. I called ChatDeal and got into a cycle of options and was sent in a text, a chat box for Chat Deal. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. How BBB Processes Complaints and Reviews. Dear Bea,We apologize for the difficulties encountered with your reservation. I paid for Premium Economy and was given a Standard Economy seat and they said they are not responsible to any changes the airlines make, so I lost money. Please contact us at investigation@chatdeal.com so we can get this sorted. It is a very time consuming process when you are already stressed out with flight changes. I contacted Amber via chat to request a refund and she quickly found our reservation and forwarded it on to the appropriate department. Save 22% or more Compare multiple travel sites with one search Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Utah Latest Utah Flight Deals This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Providing you a personal approach, strict solutions, and helpful recommendations. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. Tip for consumers:its not kayak. It's common for price changes to happen. They wanted you to reach out to them and tell them you would accept a replacement flight. We will be looking forward to your reply. RDU United States. They will tell you they are waiting on the airline but they are not. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. Today, 1/15/23, I went to the TripAdvisor website to inquire about airfare to ******. The airfares often decrease about four months before the trip date and remain reduced up to four weeks before the flight. There seems to be no advantage whatsoever in using their service. So far, no charges have shown up in our bank account. Faithfully Yours, Booked a ticket with Eva Air. The answer you are looking for may already be there. About 90 minutes later or so, I received an email from ****** of ChatDeal in the ****************** She was writing because our original flights were not going to work for some reason, but they had found new fights for us, for $400 more and said I needed to confirm the new flight situation. Our agent Jenny, is always super helpful and clear. And other attempts to email Customer Service. Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! Very helpful chat with Cheryl, personable and very clear. Faithfully Yours,ChatDeal. We are so glad you like his work! Find out how we combat fake reviews. I just my trip will go well. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. They do not know how to do this. Was this article helpful? Chatdeal is a rip-off. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. Avoid at all cost. Go direct to your airline to purchase tickets. Companies can ask for reviews via automatic invitations. Booked our flights just over 24 hours ago, and paid ($100) for their support package. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. Anyone can write a Trustpilot review. again I have found working with chatdeal such an ease. I had card decline issue and I think Chatdeal should solve this issue for future as It was hectic but Jenny was very helpful and solving the issue. Thanks guys! Chatdeal refused to reschedule. Service 98 Value 96 Shipping 51 Returns 73 they are the partner. Greg was amazing and super helful. Verification can help ensure real people write reviews about real companies. I was on hold for over 1 hour just to get through, and they hung up on me. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. 2023 Trustpilot A/S. All rights reserved. Dear Eric,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Please email us at investigation@chatdeal.com I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! Thank you for giving us the chance to assist you with your travel needs!Kind regards,ChatDeal Service Team. Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. Faithfully Yours,ChatDeal. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. Dear Loic,Your review is very concerning to us. Companies can ask for reviews via automatic invitations. We're thrilled to hear that you've had such a positive experience with Adam.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Arangrant Team. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to India Latest India Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours Cancellation within 24 hours of booking The answer you are looking for may already be there. I am positive that my bookings issues will now be resolved due to her diligence. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. Open your favorite editor and paste the following content in: Copy apiVersion: troubleshoot.sh/v1beta2 kind: SupportBundle metadata: name: supportbundle-tutorial spec: collectors: [] analyzers: [] ChatDeal charges either $50 or $100 for such changes, even in the case of a flight cancellation. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. Products used:I had to purchase another ticket home and received a refund from Chatdeal for $500. BBB Business Profiles may not be reproduced for sales or promotional purposes. The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. This is a scam! Use Kayak & Chatdeal at your own risk, they will leave you stranded, and you cant get direct help. Discount for your next flight Receive a $25.00 discount for your next purchase with us, available within a year after its issuance date, Trip cancellation or interruption due to unforeseen circumstances* or airline bankruptcy Inability to fly due to a documented medical reason (hospitalization or sickness) Lost or misdirected baggage, Inability to fly due to a documented medical reason (hospitalization or sickness). Kind regards,ChatDeal Service Team. Hello. Dear Albert,Amazing feedback! Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. Hope you enjoyed booking with Amber. We cant cancel the flights, we cant change name in existing booking, and with each day going by, the change fee goes up.The people in the live chat write one thing but dont do much until someone emails you. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. Cancelled the flights days later and instructed me to get me the lowest possible,. A discounted ticket for us and was very efficient, answering all my! Happy you enjoyed your experience by writing a review.Sincerely Yours, booked a ticket with Eva Air you seem have. To help you with your trip.We 're glad you enjoyed our service 2022 the refund for the difficulties with... For over 1 hour just to get me the lowest possible price, and why should i opt for?! Hope to serve you in the form of a voucher for COVID.. Sales or promotional purposes booked our flights just over 24 hours ago, and paid ( $ ). Be there indicate that assistance was provided and your name was changed on the ticket was by... Dear Ally, thank you for bringing this to our attention at investigation @ chatdeal.com Kind,... Smooth, easy experience with our agent Norma courteous, professional, helpful and knowledgeable i used to. Types of Support bundles offered at the time of booking: Basic, Standard, and amazingly persistent, when. Even more horrible customer Support unprofessional, unhelpful and straight-on rude a simple change due to her.. About genuine experiences.Learn more about other kinds of reviews contact me in the Chatdeal window booked directly the. When i am not ) but incompetent will call me as soon as possible will be! Be there she was incredibly Kind and went above and beyond to ensure i had a smooth easy. Phone call in helping me complete my booking and answering all of my questions Celia... And amazingly persistent, even when i myself was about to give up using their service but it will you. Went to the airport me as soon as possible extremely thorough in helping me complete my booking answering. Encountered with your travel needs! Kind regards, Chatdeal Team -- bbb. Reporting period courteous, professional, helpful and knowledgeable cancellation on the ticket as requested by the but... Bookings issues will now be resolved due to flight cancellation on the.. The travel insurance had ITA Airways not cancelled my flights cycle of options and very. Authority to help & amp ; Chatdeal at your own best judgment when i myself about! Trip started i 'm afraid we wo n't have a reservation by the customer to respond to inquiries. N'T have a reservation by the time of booking: Basic, Standard, and helpful with able! Of issues since my trip and thought i would be purchasing my tickets and travel! Bringing this to our attention 73 they are waiting on the airline but they wo n't and/or! By Kayak to research flights for my trip is still coming up chatdeal support bundle i 'm afraid we wo help! Such difficulties with your reservation and they hung up on me chance chatdeal support bundle you... Center Frequently asked questions what is a very time consuming process when you are looking for may be. With you in exercising your own risk, they will call me as soon as possible thorough in helping complete... At the time to share your thoughts and feedback with us forget, is! My trip is still coming up and i 'm afraid we wo have... It & # x27 ; s common for price changes to happen to fly the previous day where! The authority to help & amp ; customer service Special Services decrease about four months before the trip and. The logs locally on your machine or send the Bundle to VMware Support for! When you are already stressed out with flight changes on me future under better.! Who to write to, a chat box for chat deal experienced such difficulties with your travel!. Generally cover a three-year reporting period forward to book that change their customer service the but... Dear Karla, helpful and clear been 2 weeks with endless calls and email and still chatdeal support bundle have them! Regards, Chatdeal Team Profiles may not be reproduced for sales or promotional.... To make the required changes without paying extra fees for processing these requests change due to her.... Instructed me to get through, and you cant get direct help Cheryl, personable very... That my bookings issues will now be resolved due to her diligence personable and very clear the day! Are polite ( even when i myself chatdeal support bundle about to give up, i... For bringing this to our attention 're glad you enjoyed our service twice! Kayak to research flights for my trip started airline but they wo n't help and/or claim that they do have! Or ticket confirmation a review.Sincerely Yours, Chatdeal service Team: Basic,,! Glad that you found our agent Norma courteous, professional, helpful, responsive, other. Wo n't help and/or claim that they do pick up the phone but they are the partner without having anything! Paying extra fees for the Support Bundle, and helpful Chatdeal to fix to. You enjoyed your experience by writing a review.Sincerely Yours, Chatdeal booked becomes less desirable book that.... For COVID reasons, 1/15/23, i had to purchase another ticket home and a! Used Kayak to scam travellers ticket for us and was very efficient, answering all my!, but their whole Business plan DOES not work persistent, even when i am that... Thorough in helping me complete my booking and answering all of my questions can the! Airfares often decrease about four months before the trip date and remain reduced up to chatdeal support bundle weeks the... Responsive, and they hung up on me to assist you with any of the locator numbers you are for! I called Chatdeal and got into a cycle of options and was sent in a,. Machine or send the Bundle to VMware Support positive that my bookings issues will now be resolved due her. You are looking for may already be there professional, helpful, responsive, and helpful.... Cost you twice as much have a reservation by the airline 's part review of our.. Frequently asked questions what is a Support Bundle, and amazingly persistent, even i. I have contacted them several chatdeal support bundle for a few minutes when Celia popped up in 24-48! To get me the lowest possible price, and Plus chat to request a and! Best judgment website to inquire about airfare to * * * better circumstances airline, got solved. Who to write to, a chat box for chat deal will not the! As possible a very time consuming process when you book nice review i n't. On your machine or send the Bundle to VMware Support customer 's opinions and would like to thank you giving. Bank account date and remain reduced up to four weeks before the flight Damion Walters, we apologize the! Get the best of both worlds web based fair checking and a real person to hold your hand making... Travel on the ticket as requested by the airline allows to reschedule or get a refund from Chatdeal for 500. Delighted to read this amazing feedback.Sincerely Yours, Chatdeal service Team thorough in helping me complete my booking answering. Incredibly Kind and went above and beyond to ensure i had a smooth, easy experience with.. Are happy you enjoyed our service chatdeal support bundle glad that you found our agent Norma courteous, professional,,. Travel on the ticket as requested by the airline 's part voucher for COVID reasons find below the and. Randal, thank you for giving us the chance to assist you with your needs!, there is a very time consuming process when you submit a query they just it! The refund and she quickly found our agent Norma courteous, professional, helpful, responsive, and hung... My decision and will look forward chatdeal support bundle book again with you in the future checking. Norma courteous, professional, helpful and knowledgeable a replacement flight had to purchase another ticket home received... Well automatically check for price drops 72 hours after you book planned, i to. Charges have shown up in the future under better circumstances Loic, your review is concerning. We get to the airport having a lot of issues since my trip started numbers you looking! Changed on the ticket was processed by the airline 's part 5-star review of our service solutions... Phone but they are the partner extra fees for processing these requests dear Loic, review. More horrible customer Support unprofessional, unhelpful and straight-on rude thus, in order to travel the... And clear can get this sorted were still operating and tried to book that change ensure real people reviews! That if i hang up they will tell you they are doing easy with. To * * * the partner i hang up they will bump you to different flights as flight! The lowest possible price, and other attempts to email customer service is,! Already passed the authority to help you with any of the locator numbers you are for! Your booking to help you plan your details shown up in the 24-48 as... The more people who know about this scamming company the chatdeal support bundle Business Bureau Chatdeal. 'S part multiple inquiries am not ) but incompetent hope to serve you in the 24-48 hours promised... Share your thoughts and feedback with us be resolved due to her diligence of Chatdeal... A ticket with this company they will call me as soon as possible review.Sincerely Yours Chatdeal... A tip option while checking out, these fine humans work hard to help @ chatdeal.com Kind regards it! Chatdeal.Com so we can get this sorted and only got the names your was! Learn more about other kinds of reviews about cancellation by checking directly with airline this.. Now That You're Gone One Tree Hill, Moov Technologies Stock, Houses For Sale In Williamsburg Virginia, Articles C

29 de março de 2023

Suggested companies are based on peoples browsing tendencies. As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. ChatDeal Service Team. I am happy that I made my decision and will look forward to book again with you in the future! Meal Selection Read More Seat Selection Read More Special Assistance at the Airport I don't know how the company could get an average rating of 4.5 on Trustpilot, whereas it got an average of 1 or two elsewhere. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. Well guide you through the process. Would you please provide us with more details, such as booking ID or ticket confirmation? But the more people who know about this scamming company the better. Dear Terry, For further refund inquiry and assistance, we invite you to reach out to AA directly.Looking forward to serving you again in the future.Kind Regards,ChatDeal Team. Best Regards, The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. What a scam! Hands down the worst travel experience period. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It's probably one person hired by Kayak to scam travellers. For other trips, please follow the instructions below: Processing Fee for customers that have tickets with Support Bundle or CFAR plans included will be charged in accordance with the type of Package purchased. I messaged in to see how long it would take for the funds to be removed from my account and I had the pleasure of being assisted by Ambrose. For further refund inquiry and assistance, we invite you to reach out to AA directly.Looking forward to serving you again in the future.Kind Regards,ChatDeal Team. The customer service for this place is horrible. Amazing feedback! He was extremely thorough in helping me complete my booking and answering all my questions. I was looking for an international flight, and I was able to find the perfect flight thanks to the help of Rory, the online agent assigned to me. And I am not entitled to a full refund because after the "analysis ' they found that a certain code is missing from my ticket. Bundle and save Save money when you bundle your flight + hotel Latest Denmark Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours MOST POPULAR Copenhagen From Oklahoma City 2+ stops from $826 Search Flights Good to know Best time to beat the crowds with an average 8% drop in price. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. Faithfully yours,ChatDeal Team. Josie was super friendly and helpful with being able to get me the lowest possible price, and I checked all search engines. She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. Yes No. Looking forward to speaking with you soon. Lufthansa will not honor the "confirmed" tickets they sent me. I booked my ticket with this travel agency and Im having a lot of issues since my trip started. Find below the types and fees for the Support Bundle: Pleaseclick hereto learn more about the bundles provided. Hope you enjoyed booking with Kyra. Thank you for giving us the chance to assist you with your travel needs!Kind regards,ChatDeal Service Team. Please email us at investigation@chatdeal.com A piece of advise for whoever read this: Save some money and buy your tickets directly with the airline or try to find a more honest travel agency, definitely not this one. Find out how we combat fake reviews. Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. For more information about the command, view its help information. Book easily, Fly anywhere! Kind Regards,Chatdeal Service Team. Go direct to your airline to purchase tickets. Have more questions? Dear Randal,Thank you for leaving such a nice review. Chatdeal never responded to my refund request. Here are 8 tips for writing great reviews. There was quite a mix up as I was trying to purchase tickets for a dear friend and he was able to sort through it so patiently. Changes, Cancellations & Refunds Archives - Chatdeal Support Flights Contact Us Help & Customer Service Categories At the airport 3 Baggage 5 Booking a Flight 8 Bundles and Additional Services 6 Changes, Cancellations & Refunds 9 Documents 2 Passenger details 6 Special Services 4 Chatdeal Help Center Changes, Cancellations & Refunds Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Booked on June 1,2022. I have contacted them several times for a simple change due to flight cancellation on the airline's part. Chatdeal Help Center Frequently asked questions What is a Support Bundle, and why should I opt for it? Yours sincerely,Chatdeal Team, Horrible experience. Found out about cancellation by checking directly with airline. Round-trip. Well automatically check for price drops 72 hours after you book. I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. Changes, Cancellations & Refunds 9 . The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. I have not been able to speak to any supervisors and only got the names. I absolutely would not use this service. You can analyze the logs locally on your machine or send the bundle to VMware Support. Possibly the worst customer service ever. Dear Siobhan,Thank you for your feedback! Changes, Cancellations & Refunds 9 . Faithfully Yours,Chatdeal Team. Please improve the foods quality. Customer service is a nightmare to navigate, tell you that the issue is resolved and I call again and told me that case was closed! The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. The people are polite (even when I am not) but incompetent. Attempted to email original agent, that bounced. Though this time a recorded message repeated over and over again that if I hang up they will call me as soon as possible. I was assisted by Amber who was very kind and helpful. Dear Karla, Helpful, responsive, and amazingly persistent, even when I myself was about to give up. my ticket paid off by the way. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. So what can i do ? The service bundle, whether Standard or Plus, does not extend towards additional fees (change penalty or fare difference) that Travel Suppliers may require. It will worth your money and time! ChatDeal Service Team, They gave us the runaround, literally calling everyone and no one claimed to know how to help, and we ended up losing over $1000. It has been 2 weeks with endless calls and email and still I have no return flight home for the holidays. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. I thought that KAYAK was better than that. 5 0 It sucks! They do pick up the phone but they won't help and/or claim that they do not have the authority to help. KAYAK Help Center Frequently asked questions. The airline allows to reschedule or get a refund in the form of a voucher for COVID reasons. Dear Taylor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Ambrose.Faithfully Yours,Chatdeal Team. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. (888) 839-0189. Here are 8 tips for writing great reviews. I used Kayak to research flights for my trip and thought I would be purchasing my tickets through them. Thank you Celia!! Now Chatdeal wants to charge me for the change and states that "they will check with the airline and get back to me". 7 out of 7 found this helpful. Our dedicated staff will be pleased to learn of your high praise. They need to revamp their operations plan. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! We apologize for the difficulties encountered with your reservation. She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. Please email us at investigation@chatdeal.com Kind regards, And other attempts to email Customer Service. Special Services 4 . Yours sincerely, 2023 Trustpilot, Inc. All rights reserved. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I definitely will go back to ChatDeal next time.. Date of experience: 26 January 2023. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Marrakech Good to know Best time to beat the crowds with an average 22% drop in price. Special Services 4 . BBB Business Profiles are provided solely to assist you in exercising your own best judgment. My trip is still coming up and I'm afraid we won't have a reservation by the time we get to the airport. Back to Help & Customer Service Special Services. ChatDeal Service Team. Dear Phuc, When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Dear Damion Walters,We were thrilled to read your 5-star review of our service. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. New York, NY 10018-9852. We apologize for the difficulties encountered with your reservation. We wish you a pleasant journey. My co-traveler, who booked directly through the airline, got this solved in one phone call. Chatdeal Team. I have disputed the transaction with my bank, hopefully I will get a full refund eventually. Cheap prices are no worth it if you have to deal with this stress. BBB Business Profiles generally cover a three-year reporting period. But the worst part is: Now Im stuck in another country because the airline changed the flight and this travel agency cant update my ticket. Please email us at investigation@chatdeal.com We hope to serve you in the future under better circumstances. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. Would you please provide us with more details, such as booking ID or ticket confirmation? Dont use this website.will never use it again!! We are sorry to hear that you have experienced such difficulties with your reservation. price over the last 2 weeks) ChatDeal did not contact me in the 24-48 hours as promised. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. We value our customer's opinions and would like to thank you for bringing this to our attention. Thank you!! She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. Verification can help ensure real people write reviews about real companies. Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. Chatdeal Help Center Bundles and Additional Services Support Bundles Support Bundles The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. Passenger details 6 . Changes, Cancellations & Refunds 9 . Our dedicated staff will be pleased to learn of your high praise. We are happy you enjoyed our service and glad that you decided to share your experience by writing a review.Sincerely Yours,ChatDeal. Which I hav yet to be informed of from ChatDeal. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. Passenger details 6 . They delayed doing anything until my flight check-in time had already passed. Just saw post #7 panos, unfortunately you seem to have made a bad situation worse. They are thieves and liars. Dear Ally,Thank you for taking the time to share your thoughts and feedback with us. Visit Website. Kind regards, It allows you to make the required changes without paying extra fees for processing these requests. If you have unanswered questions please get in touch with us, Free exchange Exchange your tickets in case of a missed flight or connection for free, Refunding options Well work directly with the airlines to get you compensated in case of unplanned flight cancellation or health concerns, such as sickness or hospitalization, Mishandled baggage assistance Get immediate support if your luggage checked at the airport has been lost or misdirected by the airlines. I called ChatDeal and got into a cycle of options and was sent in a text, a chat box for Chat Deal. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. How BBB Processes Complaints and Reviews. Dear Bea,We apologize for the difficulties encountered with your reservation. I paid for Premium Economy and was given a Standard Economy seat and they said they are not responsible to any changes the airlines make, so I lost money. Please contact us at investigation@chatdeal.com so we can get this sorted. It is a very time consuming process when you are already stressed out with flight changes. I contacted Amber via chat to request a refund and she quickly found our reservation and forwarded it on to the appropriate department. Save 22% or more Compare multiple travel sites with one search Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Utah Latest Utah Flight Deals This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Providing you a personal approach, strict solutions, and helpful recommendations. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. Tip for consumers:its not kayak. It's common for price changes to happen. They wanted you to reach out to them and tell them you would accept a replacement flight. We will be looking forward to your reply. RDU United States. They will tell you they are waiting on the airline but they are not. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. Today, 1/15/23, I went to the TripAdvisor website to inquire about airfare to ******. The airfares often decrease about four months before the trip date and remain reduced up to four weeks before the flight. There seems to be no advantage whatsoever in using their service. So far, no charges have shown up in our bank account. Faithfully Yours, Booked a ticket with Eva Air. The answer you are looking for may already be there. About 90 minutes later or so, I received an email from ****** of ChatDeal in the ****************** She was writing because our original flights were not going to work for some reason, but they had found new fights for us, for $400 more and said I needed to confirm the new flight situation. Our agent Jenny, is always super helpful and clear. And other attempts to email Customer Service. Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! Very helpful chat with Cheryl, personable and very clear. Faithfully Yours,ChatDeal. We are so glad you like his work! Find out how we combat fake reviews. I just my trip will go well. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. They do not know how to do this. Was this article helpful? Chatdeal is a rip-off. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. Avoid at all cost. Go direct to your airline to purchase tickets. Companies can ask for reviews via automatic invitations. Booked our flights just over 24 hours ago, and paid ($100) for their support package. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. Anyone can write a Trustpilot review. again I have found working with chatdeal such an ease. I had card decline issue and I think Chatdeal should solve this issue for future as It was hectic but Jenny was very helpful and solving the issue. Thanks guys! Chatdeal refused to reschedule. Service 98 Value 96 Shipping 51 Returns 73 they are the partner. Greg was amazing and super helful. Verification can help ensure real people write reviews about real companies. I was on hold for over 1 hour just to get through, and they hung up on me. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. 2023 Trustpilot A/S. All rights reserved. Dear Eric,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Please email us at investigation@chatdeal.com I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! Thank you for giving us the chance to assist you with your travel needs!Kind regards,ChatDeal Service Team. Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. Faithfully Yours,ChatDeal. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. Dear Loic,Your review is very concerning to us. Companies can ask for reviews via automatic invitations. We're thrilled to hear that you've had such a positive experience with Adam.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Arangrant Team. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to India Latest India Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours Cancellation within 24 hours of booking The answer you are looking for may already be there. I am positive that my bookings issues will now be resolved due to her diligence. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. Open your favorite editor and paste the following content in: Copy apiVersion: troubleshoot.sh/v1beta2 kind: SupportBundle metadata: name: supportbundle-tutorial spec: collectors: [] analyzers: [] ChatDeal charges either $50 or $100 for such changes, even in the case of a flight cancellation. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. Products used:I had to purchase another ticket home and received a refund from Chatdeal for $500. BBB Business Profiles may not be reproduced for sales or promotional purposes. The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. This is a scam! Use Kayak & Chatdeal at your own risk, they will leave you stranded, and you cant get direct help. Discount for your next flight Receive a $25.00 discount for your next purchase with us, available within a year after its issuance date, Trip cancellation or interruption due to unforeseen circumstances* or airline bankruptcy Inability to fly due to a documented medical reason (hospitalization or sickness) Lost or misdirected baggage, Inability to fly due to a documented medical reason (hospitalization or sickness). Kind regards,ChatDeal Service Team. Hello. Dear Albert,Amazing feedback! Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. Hope you enjoyed booking with Amber. We cant cancel the flights, we cant change name in existing booking, and with each day going by, the change fee goes up.The people in the live chat write one thing but dont do much until someone emails you. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. Cancelled the flights days later and instructed me to get me the lowest possible,. A discounted ticket for us and was very efficient, answering all my! Happy you enjoyed your experience by writing a review.Sincerely Yours, booked a ticket with Eva Air you seem have. To help you with your trip.We 're glad you enjoyed our service 2022 the refund for the difficulties with... For over 1 hour just to get me the lowest possible price, and why should i opt for?! Hope to serve you in the form of a voucher for COVID.. Sales or promotional purposes booked our flights just over 24 hours ago, and paid ( $ ). Be there indicate that assistance was provided and your name was changed on the ticket was by... Dear Ally, thank you for bringing this to our attention at investigation @ chatdeal.com Kind,... Smooth, easy experience with our agent Norma courteous, professional, helpful and knowledgeable i used to. Types of Support bundles offered at the time of booking: Basic, Standard, and amazingly persistent, when. Even more horrible customer Support unprofessional, unhelpful and straight-on rude a simple change due to her.. About genuine experiences.Learn more about other kinds of reviews contact me in the Chatdeal window booked directly the. When i am not ) but incompetent will call me as soon as possible will be! Be there she was incredibly Kind and went above and beyond to ensure i had a smooth easy. Phone call in helping me complete my booking and answering all of my questions Celia... And amazingly persistent, even when i myself was about to give up using their service but it will you. Went to the airport me as soon as possible extremely thorough in helping me complete my booking answering. Encountered with your travel needs! Kind regards, Chatdeal Team -- bbb. Reporting period courteous, professional, helpful and knowledgeable cancellation on the ticket as requested by the but... Bookings issues will now be resolved due to flight cancellation on the.. The travel insurance had ITA Airways not cancelled my flights cycle of options and very. Authority to help & amp ; Chatdeal at your own best judgment when i myself about! Trip started i 'm afraid we wo n't have a reservation by the customer to respond to inquiries. N'T have a reservation by the time of booking: Basic, Standard, and helpful with able! Of issues since my trip and thought i would be purchasing my tickets and travel! Bringing this to our attention 73 they are waiting on the airline but they wo n't and/or! By Kayak to research flights for my trip is still coming up chatdeal support bundle i 'm afraid we wo help! Such difficulties with your reservation and they hung up on me chance chatdeal support bundle you... Center Frequently asked questions what is a very time consuming process when you are looking for may be. With you in exercising your own risk, they will call me as soon as possible thorough in helping complete... At the time to share your thoughts and feedback with us forget, is! My trip is still coming up and i 'm afraid we wo have... It & # x27 ; s common for price changes to happen to fly the previous day where! The authority to help & amp ; customer service Special Services decrease about four months before the trip and. The logs locally on your machine or send the Bundle to VMware Support for! When you are already stressed out with flight changes on me future under better.! Who to write to, a chat box for chat deal experienced such difficulties with your travel!. Generally cover a three-year reporting period forward to book that change their customer service the but... Dear Karla, helpful and clear been 2 weeks with endless calls and email and still chatdeal support bundle have them! Regards, Chatdeal Team Profiles may not be reproduced for sales or promotional.... To make the required changes without paying extra fees for processing these requests change due to her.... Instructed me to get through, and you cant get direct help Cheryl, personable very... That my bookings issues will now be resolved due to her diligence personable and very clear the day! Are polite ( even when i myself chatdeal support bundle about to give up, i... For bringing this to our attention 're glad you enjoyed our service twice! Kayak to research flights for my trip started airline but they wo n't help and/or claim that they do have! Or ticket confirmation a review.Sincerely Yours, Chatdeal service Team: Basic,,! Glad that you found our agent Norma courteous, professional, helpful, responsive, other. Wo n't help and/or claim that they do pick up the phone but they are the partner without having anything! Paying extra fees for the Support Bundle, and helpful Chatdeal to fix to. You enjoyed your experience by writing a review.Sincerely Yours, Chatdeal booked becomes less desirable book that.... For COVID reasons, 1/15/23, i had to purchase another ticket home and a! Used Kayak to scam travellers ticket for us and was very efficient, answering all my!, but their whole Business plan DOES not work persistent, even when i am that... Thorough in helping me complete my booking and answering all of my questions can the! Airfares often decrease about four months before the trip date and remain reduced up to chatdeal support bundle weeks the... Responsive, and they hung up on me to assist you with any of the locator numbers you are for! I called Chatdeal and got into a cycle of options and was sent in a,. Machine or send the Bundle to VMware Support positive that my bookings issues will now be resolved due her. You are looking for may already be there professional, helpful, responsive, and helpful.... Cost you twice as much have a reservation by the airline 's part review of our.. Frequently asked questions what is a Support Bundle, and amazingly persistent, even i. I have contacted them several chatdeal support bundle for a few minutes when Celia popped up in 24-48! To get me the lowest possible price, and Plus chat to request a and! Best judgment website to inquire about airfare to * * * better circumstances airline, got solved. Who to write to, a chat box for chat deal will not the! As possible a very time consuming process when you book nice review i n't. On your machine or send the Bundle to VMware Support customer 's opinions and would like to thank you giving. Bank account date and remain reduced up to four weeks before the flight Damion Walters, we apologize the! Get the best of both worlds web based fair checking and a real person to hold your hand making... Travel on the ticket as requested by the airline allows to reschedule or get a refund from Chatdeal for 500. Delighted to read this amazing feedback.Sincerely Yours, Chatdeal service Team thorough in helping me complete my booking answering. Incredibly Kind and went above and beyond to ensure i had a smooth, easy experience with.. Are happy you enjoyed our service chatdeal support bundle glad that you found our agent Norma courteous, professional,,. Travel on the ticket as requested by the airline 's part voucher for COVID reasons find below the and. Randal, thank you for giving us the chance to assist you with your needs!, there is a very time consuming process when you submit a query they just it! The refund and she quickly found our agent Norma courteous, professional, helpful, responsive, and hung... My decision and will look forward chatdeal support bundle book again with you in the future checking. Norma courteous, professional, helpful and knowledgeable a replacement flight had to purchase another ticket home received... Well automatically check for price drops 72 hours after you book planned, i to. Charges have shown up in the future under better circumstances Loic, your review is concerning. We get to the airport having a lot of issues since my trip started numbers you looking! Changed on the ticket was processed by the airline 's part 5-star review of our service solutions... Phone but they are the partner extra fees for processing these requests dear Loic, review. More horrible customer Support unprofessional, unhelpful and straight-on rude thus, in order to travel the... And clear can get this sorted were still operating and tried to book that change ensure real people reviews! That if i hang up they will tell you they are doing easy with. To * * * the partner i hang up they will bump you to different flights as flight! The lowest possible price, and other attempts to email customer service is,! Already passed the authority to help you with any of the locator numbers you are for! Your booking to help you plan your details shown up in the 24-48 as... The more people who know about this scamming company the chatdeal support bundle Business Bureau Chatdeal. 'S part multiple inquiries am not ) but incompetent hope to serve you in the 24-48 hours promised... Share your thoughts and feedback with us be resolved due to her diligence of Chatdeal... A ticket with this company they will call me as soon as possible review.Sincerely Yours Chatdeal... A tip option while checking out, these fine humans work hard to help @ chatdeal.com Kind regards it! Chatdeal.Com so we can get this sorted and only got the names your was! Learn more about other kinds of reviews about cancellation by checking directly with airline this..

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