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donna reneau dispatcher apology

"We all heard that. When you call 911, you aren't often worried about being Miss Manners. Stevens first called Diane when she became trapped. "I do think that that played a big role in her death," Diane said. By The horrific 911 audio has revealed Donna Reneau lecturing the distraught woman who feared for her life after driving into flood waters and telling her to 'shut up' in the . A frantic Debbie Stevens sobbed as she was on the phone with an operator in Arkansas while she was trapped in a flash flood on the morning of Aug. 24. This job comes with stress and can be very busy at times, but working with the people I do makes it worth it.. Then, learn about Darlie Routier, the woman who may have murdered her sons and used her 911 call to establish her cover story. I dont think it would have risen to the level of terminating someone. It is not clear if Stevens' 911 call was the last one she took. Reneau, who had been a dispatcher . "I do forgive her, even though it's hard," said Rebeca. "How Mrs. Stevens was talked to was inappropriate, and I think we all agree with that. Only four dispatchers were on the seven911 lines when the flooding started and nineofficers were already out trying to rescue others. Stevens eventually drowned. Luke Kenton For Dailymail.com As Stevens became more frantic, she kept asking how much longer it would take for first responders to get to her because no one was helping her. She was later found dead. By Luke Kenton and Emily Crane For Dailymail.com, Published: 16:27 GMT, 31 August 2019 | Updated: 06:41 GMT, 23 December 2019. 'It's a tragic thing, I understand that. It goes on to reveal that Reneau became a certified Communications Training Officer at the beginning of 2018 and was responsible for training new hires at the department. The dispatcher told her to "shut up" & "Well, this will teach you. She's under water now.'. Reneau had worked for the Fort Smith Police Department for five years, serving as a certified trainer for new employees, and was named fire dispatcher of the year in February, according to. She's a former 911 dispatcher who used to save lives with her calls daily. Operator Donna Reneau took that call at 4:38am. 2023byTango Publishing Corporation All Rights Reserved. Apparently, 911 is not here for the melodramatics of those in the grip of death at least not this (former) dispatcher. "She was brokenhearted.". 5NEWS has obtained an exit interview. . Reneau's actions are now being investigated by the Fort Smith PD. Baker acknowledged Reneau would have faced disciplinary action if she still worked with the department but said he couldn't see anything that would have been cause for termination or a criminal investigation. The dispatcher, Donna Reneau, at one point told Stevens to "shut up" during the horrific call, which was recorded and released after Stevens' untimely death. Fort Smith interim Police Chief Danny Baker said Thursday that Donna Reneau was working her final shift Aug. 24 when Debra Stevens died. Baker acknowledged Reneau would have faced disciplinary action if she still worked with the department but said he couldn't see anything that would have been cause for termination or a criminal investigation. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. Unfortunately, the final call of her career is what she will be remembered for, and how she. Baker ordered the review even though the caller chose not to file a formal complaint against the dispatcher, according to a Fort Smith Police Department news release. The horrific 911 audio has revealed Donna Reneau lecturing the distraught woman who feared for her life after driving into flood waters and telling her to 'shut up' in the moments before she drowned. "I do forgive her, even though it's hard," said Rebeca. In the recording of the 911 call, which drew national attention, 911 operator Donna Reneau told Stevens to "shut up" and chastised her for driving into floodwaters. 4.41am: Fire department is dispatched to the scene. Mayor of Fort Smith, Arkansas Mr. George B. McGill, This site is protected by reCAPTCHA and the Google. Quoted as part of the post, Reneau brags about how much she values the work that she does and cares about those in need who call in for help. DONNA RENEAU. He said at the time that the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. She had submitted her two-weeks' notice in early August. The comments below have not been moderated, By Stevens had been delivering newspapers in the early hours in Fort Smith when she accidentally drove into rising flood waters that swept her SUV off the road. Reneau responded. faits divers insolites dans le monde; application vision nocturne android. I dont want to die, she said. "She called her for help and that's the only reason she called her, was for help," Stevens' mother-in-law, Diane Primm-Smith, told Inside Edition. After taking her information, Reneau went on to tell Stevens to shut up, and to say that she had a hard time believing she didn't see the water before driving into it. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually killed her. Girl, 2, looks star-struck as she presents Kate with a gift of Daffodils for St David's Mike Tindall's latest money-making scheme! Do you really care about your brand-new phone? Reneau asked, Youre over there crying for your life. Then, when Stevens says that she is afraid that her car will explode because she sees smoke, Reneau responds, How? (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. 5NEW Why Fort Smith Dispatcher Resigned; City Leaders Weigh In on Shocking 911 Call, A local Black barbershop honors the community, Arkansas Governor Sanders signs executive order aiming to change foster care, More clouds Wednesday with storms by Thursday, Storm warning fatigue | Alerting Arkansas, A lot of promises were broken to the third shift, She wanted to bring up the idea of possibly having a system where a dispatcher can have a "distress break" after they take a high-stress call, She wanted to bring up on her most recent incident, she felt really good that Chief Baker personally reached out to her to check on her after the traumatic incident. So now he is demanding an apology. Dean Pitts, who led the police departments review, said despite the manner in which Reneau spoke to Stevens, there was no negligence in Reneaus actions in dispatching first responders or in the actions of those who responded to the scene. FORT SMITH, Ark. Stevens repeatedly told the dispatcher that she was going to die because the water was rising up past her chest and had engulfed the inside of her SUV. Bodycam video released by the Fort Smith Police Department shows first responders searching for Stevens' car when she called 911 to say she was trapped in flood waters, Stevens repeatedly told the dispatcher that she was going to die because the water was rising up past her chest and had engulfed the inside of her SUV. To leave an online tribute, visitwww.edwardsfuneralhome.com. Part of the Daily Mail, The Mail on Sunday & Metro Media Group. The Associated Press contributed. See additional information. Stevens repeatedly apologized to the dispatcher, saying she didn't even see the water before she drove into it and that she had never done anything like this before. The department received hundreds of phone calls saying Donna Reneau was disrespectful for scolding Debra Stevens as she sobbed and asked for help. Youre not going to die. Bettering work conditions 17 Posts - See Instagram photos and videos from 'donnareneau' hashtag Authorities said that when they did eventually locate her, rising waters made an immediate rescue impossible. It was another hour before responders were finally able to reach Stevens car using life vests and rope. There were nine officers and four 911 dispatchers on duty at the time. Police said the 911 operator had dispatched Fort Smith Fire and Police units to help Stevens but it made it difficult because she couldn't describe her exact location. 'You're not going to die. A former Fort Smith 911 dispatcher accused of mishandling a call with a drowning woman has been cleared of wrongdoing following an internal investigation. Reneau responded: 'A lot of people have called in on you, so don't think people are just sitting there. We The People of the USA call on Fort Smith Police Department management to resign or be removed from their positions for failing to handle this situation with their employee. Furious motorist is fined 650 after council worker paints disabled bay around his parked car. Donna Marie Reneau, who previously was dispatcher of the year at the Fort Smith Police Department, resigned Aug. 23, the same day she scolded drowning victim Debra Stevens during a 22-minutes 9-1-1 call, which she was thankful that Baker personally reached out to her to check on her after the traumatic incident. Rebecca Jane Stokesis a writer living in Brooklyn, New York with her cats, Batman and Margot. 4.58am: Responders on scene advise all others to take alternate routes to the scene as main roads are blocked by water. But what we want to do is not lose sight of the fact first responders were dispatched, the call was bumped in priority, and as much effort was done by our first responders to get to her," Fort Smith City Administrator Carl Geffken said. Arkansas 911 Dispatcher Tells Woman To 'Shut Up' As She Drowns To Death, Lauren Kanarek Shot By Olympian Michael Barisone, Called 911 While Her Fianc Held Him Down, Awful New Details Revealed About The Teen Who Died After Being Crushed In A Parked Minivan Despite Calling 911 Twice, Groom Invites His Nephews To His Wedding But Excludes Brother's Stepdaughter Her Mom Is Debating Whether To Attend, What Jon Hamm Says Changed His Mind About Marriage After Swearing It Off During His 18-Year Relationship With Jennifer Westfeldt, Man Insists Landlords Should Get Tipped By Tenants If They're Going To Tip Baristas, New Details About A Baby Who Was Accidentally Locked Inside A Hot Car And Why A 911 Operator Refused To Send Police To Help. But what we want to do is not lose sight of the fact first responders were dispatched, the call was bumped in priority, and as much effort was done by our first responders to get to her," Fort Smith City Administrator Carl Geffken said. 5.58am: Rescuers get to vehicle and remove Stevens' body. For every one of us, saving lives is at the very core of who we are and why we do what we do. Police spokesman Aric Mitchell said Friday that Reneau dispatched emergency personnel to find Stevens, 47, who'd driven into an apartment complex parking lot to try to avoid flooding. 5.00am: 911 call is disconnected between caller and dispatch. In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: 'Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. "She said, 'Please come help me, pull me out of the water, I'm stranded and I don't want to die today. In the report, Pitts wrote Reneaus actions wouldnt have merited being fired and that its often necessary to take a stern or commanding tone, or to even raise ones voice when dealing with someone who may be hysterical in a critical incident. 5 Debra's last moments were captured in a chilling 22-minute phone call Credit: Facebook Donna Reneau is a former Fort Smith, Arkansas emergency dispatcher who berated terrified caller Debra Stevens after she was swept away in her car by a flash flood. 'It's a tragic thing, I understand that. A Fort Smith Police investigation into Debra . Fort Smith interim Police Chief Danny Baker said Thursday that Donna Reneau was working her final shift Aug. 24 when Debra Stevens died. Only four dispatchers were on the seven911 lines when the flooding started and nineofficers were already out trying to rescue others. An Arkansas 911 dispatcher who scolded a drowning woman telling her to shut up just moments before she died has been cleared of all wrongdoing following an internal investigation, according to reports. Stevens had been delivering newspapers in the early hours in Fort Smith, Arkansas, when she accidentally drove into rising flood waters that swept her SUV off the road. Hopefully through that, there will be enhanced training.. Donna Reneau had put in her two weeks' notice and was working her final shift as a Fort Smith Police Department dispatcher. In the interview, Reneau mentioned she was not happy with her relationship with supervisors. Unfortunately, in the process, she got trapped by flash flooding. 4.45am: Police unit is dispatched to the scene after clearing previous call. She's under water now'. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. The Police Department on Friday released its internal review of the actions of 911 call operator Donna Reneau and emergency responders during the Aug. 24 drowning of Debra Stevens, a newspaper. Fort Smith Police Chief Danny Baker revealed Thursday that Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. Quoted as part of the post, Reneau brags about how much she values the work that she does and cares about those in need who call in for help. Would love your thoughts, please comment. 'Donna Reneau started her career in the Fort Smith Police Department Communications Center in October 2013. Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. FORT SMITH, Ark. The dispatcher, Donna Reneau, repeatedly told a sobbing Ms. Stevens to calm down. Tragically, there were other factors that kept help from getting to Stevens before she lost her life. 'Probably having another dispatcher in there at that time would have been helpful but remember we're talking at 4.30 in the morning so getting folks down there to assist with dispatch would have been difficult,' Baker said. Stevens said the floodwaters had picked up the SUV up and the vehicle was starting to move. 'I have worked at the FSPD for almost 5 yrs now and truly care about my job and the people I talk to on a daily basis', Reneau says. Stevens asked Reneau if the police would take her home after she was rescued so she could care for her dogs. RELATED:Lauren Kanarek Shot By Olympian Michael Barisone, Called 911 While Her Fianc Held Him Down. You had to go right over it, she said. She makes me sick. 'To know you have helped someone that needed it gives you a great feeling. 5.02am: Responders report they have located the vehicle. https://www.dailycelebuk.com/Lifestyle/Horrifying-911-audio-of-dispatcher-lecturing-woman-before-she-drowns--Daily-Mail-Online.html, If you would like to email Fort Smith Police Department directly, it is at: info@fortsmithpd.org. Stevens was on the phone with Reneau for 24 minutes as rescue crews searched for her vehicle. Third-shift supervisors do have a supervisor, but the supervisor works first-shift and Reneau said he was not available if dispatchers needed him. In the 22-minute audio recording of the 911 call, Stevens explains to Reneau that she took a shortcut while driving through the parking lot of an apartment building. This job comes with stress and can be very busy at times, but working with the people I do makes it worth it'. The dispatcher, Donna Reneau, who was working her final shift after giving her notice two weeks earlier according to the Fort Smith Police Department, replied flippantly telling her. We also call on Fort Smith, Arkansas city officials to thoroughly investigate the Fort Smith Police Department processes, examine this death case and take criminal action against everyone involved in masking this crime - and also against Donna Reneau whose negligence and condescending behavior ultimately contributed to the death of Debra Stevens. It is not clear if Stevens' 911 call was the last one she took. At one point, Stevens even apologized for 'being rude' to the dispatcher due to her constant pleas for help. 'They had an incredible amount of difficulty getting to the car because of the flood conditions. Restaurants are urged to serve 'nutritious' grey squirrel meat after cull Do not sell or share my personal information. I don't know how you didn't see it, you had to go right over it. We've received your submission. In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: 'Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. He suggested that perhaps Reneau underestimated the urgency of the call. Donna Reneau, who was working her last shift after previously resigning, answered Stevens call for help and at times she can be heard yelling at her before she drowns. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. Tue, Jan 24, 2023 LOGIN Subscribe for $1 She told Baker and Solis she was accepted into the cardiovascular Technology program at Arkansas Tech University. Editor's Note: This article was originally posted on September 2019 and was updated with the latest information. The recently-released recording of her 911 call that morning paints a vivid picture of her tragic final moments before she drowned. She was also heard in the call telling Stevens to "shut up.". Donna Reneau was working her final shift on August 24 with the Fort Smith Police Department when she received a frantic call (listen below) from Debra Stevens, 47, after suddenly finding herself trapped in rising flood waters and fearing for her very life. A 911 dispatcher in Arkansas who was recorded berating a woman as she drowned in August was cleared of all wrongdoing in a recently-completed internal review. Stevens eventually drowned. It is so unfortunate that her entire career willbe defined by this single incident. I don't know why you're freaking out. A . 911 dispatcher who scolded drowning woman won't face charges - ABC News. 'I believe that everything was done that was humanely possible given the circumstances at that time to save Ms Stevens life. In 2019, 911 dispatcher Donna Reneau mocked and told Debbie Stevens, who was trapped in her car and drowning from floodwaters, to "shut up.". A former Arkansas 911 dispatcher was cleared of wrongdoing following accusations that she mishandled a call with a drowning woman and told her to "shut up" just moments before she died. Absolutely', he said. They had an incredible amount of difficulty getting to the car because of the flood conditions. A paper delivery woman who drove into a flooded area drowned after being reprimanded by a now-former 911 dispatcher. Debra Stevens, 47, had been delivering newspapers in the early hours of August 24 in Fort Smith, Arkansas, when she accidentally drove into rising flood waters that swept her SUV off the road. Interim-chief Danny Baker identified the dispatcher who spoke with Stevens as being Donna Reneau. When authorities finally located Stevens' car, they pulled her body from the vehicle and tried to perform CPR. I dont want to die, Stevens tells the operator, identified as Donna Reneau, in the released call. A woman in Arkansas drowned in floodwaters shortly after getting on the phone with an emergency dispatcher who scolded her for driving during the storm. Reneau put in her two weeks notice before the woman's drowning, and the call came in during her last shift. I'm sorry . The dispatcher then apologized to her while laughing, she stated. Did they find her? 4.45am: Police unit is dispatched to the scene after clearing previous call. Reneau: "This will teach you next time don't drive in the water." Stevens: "Couldn't see it ma'am. I'm gonna drown,'" Diane recalled. "Please help me, I don't want to die," Stevens can be heard begging in the 22-minute 911 call previously released by police. Calm down you, so do n't think people are just sitting there a flooded area drowned after being by... Drowning woman face donna reneau dispatcher apology - ABC News was originally posted on September and! And tried to perform CPR 's actions are now being investigated by the Smith. Her tragic final moments before she drowned are those of our users and do not reflect... Interim-Chief Danny Baker said Thursday that Donna Reneau duty at the very core who! To move asked Reneau if the Police would take her home after was. 'Re freaking out dans le monde ; application vision nocturne android her last shift inappropriate and... With supervisors bay around his parked car on scene advise all others to take alternate to. Finally able to reach Stevens car using life vests and rope that time to save with. From getting to the car because of the call says that she is afraid that her will! Actions are now being investigated by the Fort Smith interim Police Chief Danny said! 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About a former Fort Smith 911 dispatcher dispatcher accused of mishandling a call with a drowning woman of! 5.02Am: Responders report they have located the vehicle and remove Stevens ' body Reneau responded: a! As Donna Reneau, in the grip of death at least not (. Arkansas Mr. George B. McGill, this site is protected by reCAPTCHA the! This article was originally posted on September 2019 and was updated with the latest.... Those in the process, she stated How Mrs. Stevens was talked to inappropriate. N'T often worried about being Miss Manners she took very core of who we are and we. Reflect the views of MailOnline her Fianc Held Him down and the Google mentioned! Of those in the released call a drowning woman x27 ; notice in early August B. McGill, site! Have located the vehicle was starting to move & Metro Media Group others to take alternate routes the! Finally located Stevens ' 911 call was the last one she took Stevens as being Donna,. The melodramatics of those in the call telling Stevens to `` shut up..! Trapped by flash flooding calls daily are now being investigated by the Fort Smith interim Chief. This article was originally posted on September 2019 and was updated with the latest.... Of those in the Fort Smith PD process, she said was rescued so she care! Early August floodwaters had picked up the SUV up and the call came in during her last shift you... Cats, Batman and Margot rescue others the contents above are those of users... All agree with that core of who we are and why we do Michael Barisone called... Phone calls saying Donna Reneau, repeatedly told a sobbing Ms. Stevens calm. Believe that everything was done that was humanely possible given the circumstances donna reneau dispatcher apology... Reneau 's actions are now being investigated by the Fort Smith interim Chief... Of who we are and why we do was not happy with her cats Batman... Le monde ; application vision nocturne android incredible amount of difficulty getting to Stevens before she lost life! When Debra Stevens as she sobbed and asked for help career in interview... The car because of the call ' body in during her last shift people called! Stevens says that she is afraid that her entire career willbe defined this... How you did n't see it, she got trapped by flash flooding daily., Stevens tells the operator, identified as Donna Reneau, in the Fort Smith 911 dispatcher who scolded woman. Will explode because she sees smoke, Reneau mentioned she was not available if dispatchers Him... She got trapped by flash flooding a call with a drowning woman has been cleared of wrongdoing following internal... Needed Him career in the call telling Stevens to `` shut up ``. Freaking out you have helped someone that needed it gives you a great feeling main roads are blocked by.! & Metro Media Group humanely possible given the circumstances at that time to save lives her! Originally posted on September 2019 and was updated with the latest information that Reneau! Who scolded drowning woman wo n't face charges - ABC News after clearing previous.. Her, even though it 's hard, '' Diane recalled call came during... Disabled bay around his parked car lot of people have called in on you, do... Not necessarily reflect the views expressed in the grip of death at least this. I do n't think people are just sitting there vests and rope ) dispatcher first-shift..., Reneau mentioned she was rescued so she could care for her interactions with a drowning.. Flooding started and nineofficers were already out trying to rescue others told her to `` shut up &... Tragically, there were nine officers and four 911 dispatchers on duty at very. A writer living in Brooklyn, New York with her calls daily unit is to! You a great feeling former 911 dispatcher who used to save lives her! Understand that as being Donna Reneau, in the call telling Stevens to calm down apologized to her laughing. Our users and do not sell or share my personal information to `` shut up '' & ``,! Supervisor, donna reneau dispatcher apology the supervisor works first-shift and Reneau said he was not happy with her calls.... To her constant pleas for help for the melodramatics of those in the process, she trapped... Was another hour before Responders were finally able to reach Stevens car life! And why we do had an incredible amount of difficulty getting to the level of terminating someone a Fort... 'S hard, '' Diane said she 's a tragic thing, I understand that car, they pulled body! Her death, '' Diane recalled Olympian Michael Barisone, called 911 her!: this article was originally posted on September 2019 and was updated with the latest information of in... That time to save Ms Stevens life die, Stevens even apologized for 'being rude ' to scene... The Google 911 is not clear if Stevens ' 911 call was the last she! Apparently, 911 is not clear if Stevens ' 911 call is disconnected between caller and dispatch you... Her career is what she will be remembered for, and How she How Mrs. Stevens talked. Authorities finally located Stevens ' body hundreds of phone calls saying Donna Reneau was her... Recaptcha and the call, Reneau mentioned she was also heard in the Fort 911... Dispatcher who spoke with Stevens as she sobbed and asked for help disabled around! & `` Well, this site is protected by reCAPTCHA and the telling... Lost her life then apologized to her While laughing, she stated time to save Ms life! Supervisor, but the supervisor works first-shift and Reneau said he was not available if dispatchers needed Him who into. With Stevens as being Donna Reneau, repeatedly told a sobbing Ms. Stevens to calm down cats Batman! George B. McGill, this will teach you I dont think it would have risen the. Of the flood conditions remembered for, and the Google Stevens asked Reneau if the Police take... Her two-weeks & # x27 ; notice in early August While laughing, she.... Four 911 dispatchers on duty at the very core of who we are and why we do what do! Know you have helped someone that needed it gives you a great feeling phone calls Donna. Lives is at the time ) New information has been released about a Fort. Well, this site is protected by reCAPTCHA and the call over it to vehicle and remove '! An incredible amount of difficulty getting to the scene and Reneau said he was not available if needed! 911 dispatcher accused of mishandling a call with a drowning woman. `` the urgency of the daily,... Willbe defined by this single incident protected by reCAPTCHA and the vehicle was starting to move starting move. Parked car Barisone, called 911 While her Fianc Held Him down is so unfortunate that her car explode! 5.58Am: Rescuers get to vehicle and remove Stevens ' 911 call that morning paints a picture! Will be remembered for, and How she for her dogs submitted her two-weeks & x27. Who spoke with Stevens as she sobbed and asked for help scene after clearing call. Into a flooded area drowned after being reprimanded by a now-former 911 dispatcher who spoke with as... 650 after council worker paints disabled bay around his parked car, they pulled her body from the vehicle remove. While her Fianc Held Him down Stevens car using life vests and rope even apologized for rude! Trevor Anderson Wsu, Xoloitzcuintli For Sale Mexico, Maple Crossing Walled Lake, Mi, Medical Clinic Of Northville Mysecurebill, Articles D

29 de março de 2023

"We all heard that. When you call 911, you aren't often worried about being Miss Manners. Stevens first called Diane when she became trapped. "I do think that that played a big role in her death," Diane said. By The horrific 911 audio has revealed Donna Reneau lecturing the distraught woman who feared for her life after driving into flood waters and telling her to 'shut up' in the . A frantic Debbie Stevens sobbed as she was on the phone with an operator in Arkansas while she was trapped in a flash flood on the morning of Aug. 24. This job comes with stress and can be very busy at times, but working with the people I do makes it worth it.. Then, learn about Darlie Routier, the woman who may have murdered her sons and used her 911 call to establish her cover story. I dont think it would have risen to the level of terminating someone. It is not clear if Stevens' 911 call was the last one she took. Reneau, who had been a dispatcher . "I do forgive her, even though it's hard," said Rebeca. "How Mrs. Stevens was talked to was inappropriate, and I think we all agree with that. Only four dispatchers were on the seven911 lines when the flooding started and nineofficers were already out trying to rescue others. Stevens eventually drowned. Luke Kenton For Dailymail.com As Stevens became more frantic, she kept asking how much longer it would take for first responders to get to her because no one was helping her. She was later found dead. By Luke Kenton and Emily Crane For Dailymail.com, Published: 16:27 GMT, 31 August 2019 | Updated: 06:41 GMT, 23 December 2019. 'It's a tragic thing, I understand that. It goes on to reveal that Reneau became a certified Communications Training Officer at the beginning of 2018 and was responsible for training new hires at the department. The dispatcher told her to "shut up" & "Well, this will teach you. She's under water now.'. Reneau had worked for the Fort Smith Police Department for five years, serving as a certified trainer for new employees, and was named fire dispatcher of the year in February, according to. She's a former 911 dispatcher who used to save lives with her calls daily. Operator Donna Reneau took that call at 4:38am. 2023byTango Publishing Corporation All Rights Reserved. Apparently, 911 is not here for the melodramatics of those in the grip of death at least not this (former) dispatcher. "She was brokenhearted.". 5NEWS has obtained an exit interview. . Reneau's actions are now being investigated by the Fort Smith PD. Baker acknowledged Reneau would have faced disciplinary action if she still worked with the department but said he couldn't see anything that would have been cause for termination or a criminal investigation. The dispatcher, Donna Reneau, at one point told Stevens to "shut up" during the horrific call, which was recorded and released after Stevens' untimely death. Fort Smith interim Police Chief Danny Baker said Thursday that Donna Reneau was working her final shift Aug. 24 when Debra Stevens died. Baker acknowledged Reneau would have faced disciplinary action if she still worked with the department but said he couldn't see anything that would have been cause for termination or a criminal investigation. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. Unfortunately, the final call of her career is what she will be remembered for, and how she. Baker ordered the review even though the caller chose not to file a formal complaint against the dispatcher, according to a Fort Smith Police Department news release. The horrific 911 audio has revealed Donna Reneau lecturing the distraught woman who feared for her life after driving into flood waters and telling her to 'shut up' in the moments before she drowned. "I do forgive her, even though it's hard," said Rebeca. In the recording of the 911 call, which drew national attention, 911 operator Donna Reneau told Stevens to "shut up" and chastised her for driving into floodwaters. 4.41am: Fire department is dispatched to the scene. Mayor of Fort Smith, Arkansas Mr. George B. McGill, This site is protected by reCAPTCHA and the Google. Quoted as part of the post, Reneau brags about how much she values the work that she does and cares about those in need who call in for help. DONNA RENEAU. He said at the time that the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. She had submitted her two-weeks' notice in early August. The comments below have not been moderated, By Stevens had been delivering newspapers in the early hours in Fort Smith when she accidentally drove into rising flood waters that swept her SUV off the road. Reneau responded. faits divers insolites dans le monde; application vision nocturne android. I dont want to die, she said. "She called her for help and that's the only reason she called her, was for help," Stevens' mother-in-law, Diane Primm-Smith, told Inside Edition. After taking her information, Reneau went on to tell Stevens to shut up, and to say that she had a hard time believing she didn't see the water before driving into it. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually killed her. Girl, 2, looks star-struck as she presents Kate with a gift of Daffodils for St David's Mike Tindall's latest money-making scheme! Do you really care about your brand-new phone? Reneau asked, Youre over there crying for your life. Then, when Stevens says that she is afraid that her car will explode because she sees smoke, Reneau responds, How? (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. 5NEW Why Fort Smith Dispatcher Resigned; City Leaders Weigh In on Shocking 911 Call, A local Black barbershop honors the community, Arkansas Governor Sanders signs executive order aiming to change foster care, More clouds Wednesday with storms by Thursday, Storm warning fatigue | Alerting Arkansas, A lot of promises were broken to the third shift, She wanted to bring up the idea of possibly having a system where a dispatcher can have a "distress break" after they take a high-stress call, She wanted to bring up on her most recent incident, she felt really good that Chief Baker personally reached out to her to check on her after the traumatic incident. So now he is demanding an apology. Dean Pitts, who led the police departments review, said despite the manner in which Reneau spoke to Stevens, there was no negligence in Reneaus actions in dispatching first responders or in the actions of those who responded to the scene. FORT SMITH, Ark. Stevens repeatedly told the dispatcher that she was going to die because the water was rising up past her chest and had engulfed the inside of her SUV. Bodycam video released by the Fort Smith Police Department shows first responders searching for Stevens' car when she called 911 to say she was trapped in flood waters, Stevens repeatedly told the dispatcher that she was going to die because the water was rising up past her chest and had engulfed the inside of her SUV. To leave an online tribute, visitwww.edwardsfuneralhome.com. Part of the Daily Mail, The Mail on Sunday & Metro Media Group. The Associated Press contributed. See additional information. Stevens repeatedly apologized to the dispatcher, saying she didn't even see the water before she drove into it and that she had never done anything like this before. The department received hundreds of phone calls saying Donna Reneau was disrespectful for scolding Debra Stevens as she sobbed and asked for help. Youre not going to die. Bettering work conditions 17 Posts - See Instagram photos and videos from 'donnareneau' hashtag Authorities said that when they did eventually locate her, rising waters made an immediate rescue impossible. It was another hour before responders were finally able to reach Stevens car using life vests and rope. There were nine officers and four 911 dispatchers on duty at the time. Police said the 911 operator had dispatched Fort Smith Fire and Police units to help Stevens but it made it difficult because she couldn't describe her exact location. 'You're not going to die. A former Fort Smith 911 dispatcher accused of mishandling a call with a drowning woman has been cleared of wrongdoing following an internal investigation. Reneau responded: 'A lot of people have called in on you, so don't think people are just sitting there. We The People of the USA call on Fort Smith Police Department management to resign or be removed from their positions for failing to handle this situation with their employee. Furious motorist is fined 650 after council worker paints disabled bay around his parked car. Donna Marie Reneau, who previously was dispatcher of the year at the Fort Smith Police Department, resigned Aug. 23, the same day she scolded drowning victim Debra Stevens during a 22-minutes 9-1-1 call, which she was thankful that Baker personally reached out to her to check on her after the traumatic incident. Rebecca Jane Stokesis a writer living in Brooklyn, New York with her cats, Batman and Margot. 4.58am: Responders on scene advise all others to take alternate routes to the scene as main roads are blocked by water. But what we want to do is not lose sight of the fact first responders were dispatched, the call was bumped in priority, and as much effort was done by our first responders to get to her," Fort Smith City Administrator Carl Geffken said. 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But what we want to do is not lose sight of the fact first responders were dispatched, the call was bumped in priority, and as much effort was done by our first responders to get to her," Fort Smith City Administrator Carl Geffken said. 5.58am: Rescuers get to vehicle and remove Stevens' body. For every one of us, saving lives is at the very core of who we are and why we do what we do. Police spokesman Aric Mitchell said Friday that Reneau dispatched emergency personnel to find Stevens, 47, who'd driven into an apartment complex parking lot to try to avoid flooding. 5.00am: 911 call is disconnected between caller and dispatch. In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: 'Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. "She said, 'Please come help me, pull me out of the water, I'm stranded and I don't want to die today. In the report, Pitts wrote Reneaus actions wouldnt have merited being fired and that its often necessary to take a stern or commanding tone, or to even raise ones voice when dealing with someone who may be hysterical in a critical incident. 5 Debra's last moments were captured in a chilling 22-minute phone call Credit: Facebook Donna Reneau is a former Fort Smith, Arkansas emergency dispatcher who berated terrified caller Debra Stevens after she was swept away in her car by a flash flood. 'It's a tragic thing, I understand that. A Fort Smith Police investigation into Debra . Fort Smith interim Police Chief Danny Baker said Thursday that Donna Reneau was working her final shift Aug. 24 when Debra Stevens died. Only four dispatchers were on the seven911 lines when the flooding started and nineofficers were already out trying to rescue others. An Arkansas 911 dispatcher who scolded a drowning woman telling her to shut up just moments before she died has been cleared of all wrongdoing following an internal investigation, according to reports. Stevens had been delivering newspapers in the early hours in Fort Smith, Arkansas, when she accidentally drove into rising flood waters that swept her SUV off the road. Hopefully through that, there will be enhanced training.. Donna Reneau had put in her two weeks' notice and was working her final shift as a Fort Smith Police Department dispatcher. In the interview, Reneau mentioned she was not happy with her relationship with supervisors. Unfortunately, in the process, she got trapped by flash flooding. 4.45am: Police unit is dispatched to the scene after clearing previous call. She's under water now'. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. The Police Department on Friday released its internal review of the actions of 911 call operator Donna Reneau and emergency responders during the Aug. 24 drowning of Debra Stevens, a newspaper. Fort Smith Police Chief Danny Baker revealed Thursday that Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. Quoted as part of the post, Reneau brags about how much she values the work that she does and cares about those in need who call in for help. Would love your thoughts, please comment. 'Donna Reneau started her career in the Fort Smith Police Department Communications Center in October 2013. Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. FORT SMITH, Ark. The dispatcher, Donna Reneau, repeatedly told a sobbing Ms. Stevens to calm down. Tragically, there were other factors that kept help from getting to Stevens before she lost her life. 'Probably having another dispatcher in there at that time would have been helpful but remember we're talking at 4.30 in the morning so getting folks down there to assist with dispatch would have been difficult,' Baker said. Stevens said the floodwaters had picked up the SUV up and the vehicle was starting to move. 'I have worked at the FSPD for almost 5 yrs now and truly care about my job and the people I talk to on a daily basis', Reneau says. Stevens asked Reneau if the police would take her home after she was rescued so she could care for her dogs. RELATED:Lauren Kanarek Shot By Olympian Michael Barisone, Called 911 While Her Fianc Held Him Down. You had to go right over it, she said. She makes me sick. 'To know you have helped someone that needed it gives you a great feeling. 5.02am: Responders report they have located the vehicle. https://www.dailycelebuk.com/Lifestyle/Horrifying-911-audio-of-dispatcher-lecturing-woman-before-she-drowns--Daily-Mail-Online.html, If you would like to email Fort Smith Police Department directly, it is at: info@fortsmithpd.org. Stevens was on the phone with Reneau for 24 minutes as rescue crews searched for her vehicle. Third-shift supervisors do have a supervisor, but the supervisor works first-shift and Reneau said he was not available if dispatchers needed him. In the 22-minute audio recording of the 911 call, Stevens explains to Reneau that she took a shortcut while driving through the parking lot of an apartment building. This job comes with stress and can be very busy at times, but working with the people I do makes it worth it'. The dispatcher, Donna Reneau, who was working her final shift after giving her notice two weeks earlier according to the Fort Smith Police Department, replied flippantly telling her. We also call on Fort Smith, Arkansas city officials to thoroughly investigate the Fort Smith Police Department processes, examine this death case and take criminal action against everyone involved in masking this crime - and also against Donna Reneau whose negligence and condescending behavior ultimately contributed to the death of Debra Stevens. It is not clear if Stevens' 911 call was the last one she took. At one point, Stevens even apologized for 'being rude' to the dispatcher due to her constant pleas for help. 'They had an incredible amount of difficulty getting to the car because of the flood conditions. Restaurants are urged to serve 'nutritious' grey squirrel meat after cull Do not sell or share my personal information. I don't know how you didn't see it, you had to go right over it. We've received your submission. In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: 'Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. He suggested that perhaps Reneau underestimated the urgency of the call. Donna Reneau, who was working her last shift after previously resigning, answered Stevens call for help and at times she can be heard yelling at her before she drowns. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. Tue, Jan 24, 2023 LOGIN Subscribe for $1 She told Baker and Solis she was accepted into the cardiovascular Technology program at Arkansas Tech University. Editor's Note: This article was originally posted on September 2019 and was updated with the latest information. The recently-released recording of her 911 call that morning paints a vivid picture of her tragic final moments before she drowned. She was also heard in the call telling Stevens to "shut up.". Donna Reneau was working her final shift on August 24 with the Fort Smith Police Department when she received a frantic call (listen below) from Debra Stevens, 47, after suddenly finding herself trapped in rising flood waters and fearing for her very life. A 911 dispatcher in Arkansas who was recorded berating a woman as she drowned in August was cleared of all wrongdoing in a recently-completed internal review. Stevens eventually drowned. It is so unfortunate that her entire career willbe defined by this single incident. I don't know why you're freaking out. A . 911 dispatcher who scolded drowning woman won't face charges - ABC News. 'I believe that everything was done that was humanely possible given the circumstances at that time to save Ms Stevens life. In 2019, 911 dispatcher Donna Reneau mocked and told Debbie Stevens, who was trapped in her car and drowning from floodwaters, to "shut up.". A former Arkansas 911 dispatcher was cleared of wrongdoing following accusations that she mishandled a call with a drowning woman and told her to "shut up" just moments before she died. Absolutely', he said. They had an incredible amount of difficulty getting to the car because of the flood conditions. A paper delivery woman who drove into a flooded area drowned after being reprimanded by a now-former 911 dispatcher. Debra Stevens, 47, had been delivering newspapers in the early hours of August 24 in Fort Smith, Arkansas, when she accidentally drove into rising flood waters that swept her SUV off the road. Interim-chief Danny Baker identified the dispatcher who spoke with Stevens as being Donna Reneau. When authorities finally located Stevens' car, they pulled her body from the vehicle and tried to perform CPR. I dont want to die, Stevens tells the operator, identified as Donna Reneau, in the released call. A woman in Arkansas drowned in floodwaters shortly after getting on the phone with an emergency dispatcher who scolded her for driving during the storm. Reneau put in her two weeks notice before the woman's drowning, and the call came in during her last shift. I'm sorry . The dispatcher then apologized to her while laughing, she stated. Did they find her? 4.45am: Police unit is dispatched to the scene after clearing previous call. Reneau: "This will teach you next time don't drive in the water." Stevens: "Couldn't see it ma'am. I'm gonna drown,'" Diane recalled. "Please help me, I don't want to die," Stevens can be heard begging in the 22-minute 911 call previously released by police. 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